phjoy25 Privacy Policy

1Who We Are

phjoy25 is a live entertainment and online gaming platform operating at phjoy25.net, designed and built specifically for Filipino players. For the purposes of this Privacy Policy, phjoy25 acts as the data controller responsible for the personal data of registered players and visitors to the platform.

phjoy25 is committed to protecting the privacy and personal data of all users in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, as well as all applicable guidelines issued by the National Privacy Commission (NPC) of the Philippines.

If you have any questions about this Privacy Policy or how phjoy25 handles your personal data, please contact our Data Privacy Officer using the contact details provided in Section 13 of this document.

2Personal Data We Collect

phjoy25 collects the following categories of personal data from players and platform visitors:

3How We Collect Your Data

phjoy25 collects personal data through the following means:

• Direct Collection: When you register an account on phjoy25, complete identity verification, make a deposit or withdrawal, contact our support team, or participate in any promotion or survey on the platform.
• Automated Collection: When you access and use the phjoy25 platform, we automatically collect technical and usage data through cookies, log files, and similar tracking technologies. This includes your IP address, device identifiers, browser type, and in-platform activity.
• Third-Party Sources: phjoy25 may receive data about you from third-party payment processors (such as GCash and PayMaya), identity verification service providers, and fraud prevention partners, where necessary to operate the platform and comply with legal obligations.
• Publicly Available Sources: In limited circumstances, phjoy25 may collect data from publicly available sources for the purpose of verifying information you have provided or for fraud prevention purposes.

4How We Use Your Personal Data

phjoy25 uses the personal data we collect for the following purposes:

1. Account Registration and Management: To create and maintain your phjoy25 account, verify your identity and age (21+ requirement), and manage your account settings and preferences.
2. Transaction Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods, and to maintain accurate records of all financial transactions on your account.
3. Platform Operation and Improvement: To deliver the phjoy25 gaming services, monitor platform performance, identify and fix technical issues, and develop new features and improvements based on usage patterns.
4. Legal and Regulatory Compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, know-your-customer (KYC) requirements, and any reporting obligations to relevant regulatory authorities.
5. Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats to the phjoy25 platform and its users.
6. Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce self-exclusion and deposit limit requests, and comply with responsible gaming obligations.
7. Customer Support: To respond to your inquiries, resolve disputes, and provide assistance with your phjoy25 account.
8. Marketing and Promotions: To send you information about phjoy25 promotions, bonuses, and new features where you have consented to receive such communications. You may opt out of marketing communications at any time by contacting our support team.

5Legal Basis for Processing

phjoy25 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Consent: Where you have given your explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications from phjoy25.
• Contractual Necessity: Where processing is necessary to perform our obligations under the phjoy25 Terms & Conditions, including account management, transaction processing, and delivery of gaming services.
• Legal Obligation: Where processing is required to comply with applicable Philippine laws and regulations, including AML, KYC, and responsible gaming obligations.
• Legitimate Interests: Where processing is necessary for the legitimate interests of phjoy25, including fraud prevention, platform security, and service improvement, provided that such interests are not overridden by your rights and interests.

6Data Sharing and Disclosure

phjoy25 does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only where necessary and in accordance with this Privacy Policy:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and identity verification service providers engaged by phjoy25 to verify your identity and age in compliance with regulatory requirements.
• Fraud Prevention and Security Partners: Service providers engaged by phjoy25 to detect and prevent fraudulent activity and unauthorized access to the platform.
• Technology and Infrastructure Providers: Cloud hosting, data storage, and platform technology providers who process data on behalf of phjoy25 under strict data processing agreements.
• Regulatory and Law Enforcement Authorities: Where required by applicable Philippine law, court order, or regulatory directive, phjoy25 may disclose your personal data to relevant government authorities, including the National Privacy Commission, law enforcement agencies, and other regulatory bodies.
• Professional Advisors: Legal, accounting, and compliance advisors engaged by phjoy25, where necessary and subject to professional confidentiality obligations.

All third parties with whom phjoy25 shares personal data are required to handle such data in accordance with applicable data protection laws and are prohibited from using your data for any purpose other than those specified by phjoy25.

7Cookies and Tracking Technologies

phjoy25 uses cookies and similar tracking technologies to enhance your experience on the platform, analyze usage patterns, and support platform security. The following types of cookies are used on phjoy25:

• Essential Cookies: These cookies are strictly necessary for the operation of the phjoy25 platform, including maintaining your login session and enabling core platform functionality. These cookies cannot be disabled without affecting platform performance.
• Analytics Cookies: These cookies collect anonymized information about how players use the phjoy25 platform, including pages visited, time spent on the platform, and features used. This data helps phjoy25 improve the platform experience.
• Preference Cookies: These cookies remember your platform preferences, such as language settings and display options, to provide a more personalized experience.
• Security Cookies: These cookies support fraud detection and platform security functions, including identifying unusual login patterns and protecting against unauthorized account access.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the phjoy25 platform. By continuing to use phjoy25, you consent to the use of cookies as described in this section.

8Data Retention

phjoy25 retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general guideline, phjoy25 applies the following retention periods:

• Account Data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in accordance with applicable AML and regulatory record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, in accordance with Philippine financial record-keeping regulations.
• Support and Communications Data: Retained for a minimum of two (2) years from the date of the last communication, or longer where required for dispute resolution purposes.
• Self-Exclusion Records: Retained for the duration of the self-exclusion period and for a minimum of five (5) years thereafter, to prevent re-registration during the exclusion period.

Upon expiry of the applicable retention period, phjoy25 will securely delete or anonymize your personal data in accordance with its data disposal procedures.

9Data Security

phjoy25 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the phjoy25 platform;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Access controls and role-based permissions limiting access to personal data to authorized personnel only;
• Regular security assessments, vulnerability testing, and penetration testing of the phjoy25 platform;
• Multi-factor authentication options for player accounts;
• Continuous monitoring of platform activity for signs of unauthorized access or suspicious behavior;
• Staff training on data protection and information security best practices.

While phjoy25 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, phjoy25 will notify you and the National Privacy Commission in accordance with the requirements of the Philippine Data Privacy Act of 2012.

10Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phjoy25:

• Right to Be Informed: You have the right to be informed about how phjoy25 collects, uses, and processes your personal data, as set out in this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data that phjoy25 holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data that phjoy25 holds about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to phjoy25's legal and regulatory retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on phjoy25's legitimate interests.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe that phjoy25 has not handled your personal data in accordance with applicable data protection law.

To exercise any of these rights, please contact the phjoy25 Data Privacy Officer using the contact details in Section 13. phjoy25 will respond to all data subject requests within thirty (30) days of receipt, in accordance with the requirements of the Philippine Data Privacy Act of 2012.

11Children and Minors

The phjoy25 platform is strictly intended for persons who are at least twenty-one (21) years of age. phjoy25 does not knowingly collect personal data from individuals under the age of 21. If phjoy25 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has registered on phjoy25 or provided personal data to the platform, please contact our support team immediately so that we can take appropriate action.

phjoy25 employs age verification procedures during the registration process to prevent minors from accessing the platform. These procedures include verification of government-issued identification documents confirming the applicant's date of birth.

12Changes to This Privacy Policy

phjoy25 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform operations. When material changes are made to this Privacy Policy, phjoy25 will notify registered players by posting a prominent notice on the platform or by sending a notification to the email address associated with your account.

The date of the most recent revision to this Privacy Policy is indicated at the top of this page. Your continued use of the phjoy25 platform following the posting of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically to stay informed of how phjoy25 protects your personal data.

13Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by phjoy25, please contact our Data Privacy Officer using the details below:

• Data Privacy Officer, phjoy25
• Email: [email protected]
• Support Email: [email protected]
• Platform: phjoy25.net
• Response Time: Within 30 days of receipt of your request

For general platform support, account inquiries, and responsible gaming assistance, please also visit our FAQ page or the Responsible Gaming section of phjoy25.